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Customer Service Executive

Monday, April 3, 2017
Work Type: Permanent/ Full Time

Position                        :           Executive-Customer Service

Department                 :           Customer Service / Risk Management

Responsibilities:

 

  • Resolves product or service problems by clarifying the customer's inquiry and complaint.
  • Determining the cause of the problem,
  • Selecting and explaining the best solution to solve the problem.
  • Expediting correction or adjustment and following up to ensure resolution.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed

 

Pre-requisites Requirement

  • Degree holder in any discipline from recognized university.
  • Good communication skills in English and BM.
  • Ability to work under pressure.
  • Able to work on rotating shift.  (we are running 24/7)
  • Work 6 days a week.