Customer Service Executive

Responsibilities:

• Resolves product or service problems by clarifying the customer's inquiry and complaint.
• Determining the cause of the problem,
• Selecting and explaining the best solution to solve the problem.
• Expediting correction or adjustment and following up to ensure resolution.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Prepares product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed

Pre-requisites Requirement

• Degree holder in any discipline from recognized university.
• Good communication skills in English and BM.
• Ability to work under pressure.
• Able to work on rotating shift.  (we are running 24/7)
• Work 6 days a week.